To quote Catherine Tate, what a load of shit.
I’ve had my membership card for years and years (maybe 10), now all of a sudden I find Shell have been redeeming the points I’ve collected without my saying so, and have decided that for all the points i have collected, to send me some worthless fuel vouchers and other shit that I don’t want.
I have emailed them 3 times, but every reply I get they seem to evade the issue, and of course their helpline is an 0845 number so it costs a fortune to ring them. But i tried it anyway, and it rang with a foreign ringtone, and I held for 2 minutes and a recorded message in very broken english tells me to call back in an hour as they’re having problems (yet another shitty call centre in Asia? I think so).
So from now on, I will buy fuel from Tesco’s as Shell seem to be at best, run by a bunch of barely-english-speaking retards. the emails are below:
I have had point “redeemed” from my account showing on my May statement (1100 points) and August (519 points) which is annoying as I have NEVER redeemed them. I have never asked for them to be redeemed, nor received anything from them being redeemed.
Please explain why this has happened and credit my account back with this points.
Their reply …
Dear Member,
Thank you for your correspondence regarding the Shell Drivers’ Club.
We would like to confirm that Shell Drivers’ Club redemption’s are automatic. Providing you have the minimum number of points required for your chosen redemption we automatically redeem your points for your reward choice at the end of the quarter.
If you have any further queries please visit our website at shell drivers club or email driversclub@shell.co.uk . Alternatively, Shell Drivers’ Club Customer Services are available on the telephone number, 08459 006 008.
Yours sincerely
Customer Service Department
Shell Drivers’ Club
Did they even read my email, or is that just an automated response?
So I wrote back …
I have not asked for this, nor have I chosen any gifts, so please can you re-credit my points.
And they replied:
Dear Mr xxxxxx,
Thank you for your correspondence regarding the Shell Drivers’ Club.
We will be pleased to investigate this issue for you. Please advise us of your date of birth and your postcode (required for security purposes), so we may proceed.
So I gave them my DOB and postcode, and got this back:
Dear Mr xxxxxxx
Thank you for your correspondence regarding the Shell Drivers’ Club.
We would like to inform you that under the terms and conditions of the Shell Drivers’ Club scheme points are automatically redeemed every quarter against the reward type selected by the end of the previous quarter.
Therefore, we regret to inform you that we are not able to re-credit your points for these previous redemptions.
If you have any further queries please visit our website at shell drivers club or email driversclub@shell.co.uk . Alternatively, Shell Drivers’ Club Customer Services are available on the telephone number, 08459 006 008.
So now back to not actually reading emails or avoiding the issues? The point is, I collected a lot of points with shell, about 45,000 at one point a couple of years ago, and now, without any authorisation from me, are taking these points away!
So my advice is don’t use shell, their “reward” card is a complete con!